A Girl in the World

Business

A "Crisis of Coins"

April 29, 2010

This place is the Wild Wild West.  Someone blatantly jumps in front of you in the grocery store queue.  A fist fight on the sidewalk.  Traffic jams at every major and non-major intersection between here and Texas.  Dishonest cabbies, apathetic customer service reps, irresponsible dog owners who refuse to pick up after their pets.  This is Buenos Aires.  It is beauty, love and madness.

Whenever we get together with Porteños, conversations inevitably wander towards politics, the state of the economy and the backwards workings of a once mighty place.  Similar to other young democracies in Asia and other parts of the developing world, Argentina finds itself in the throes of well-meaning leaders who just can’t help being a little more selfish than the next guy.  And being with an Argentinian means that I’m witness to the average Argie’s gripes and frustrations every single day.  Mostly, people find a way to laugh it off.  No sense in worrying about something that you can’t change (ha, the irony of democracy).

Inefficient government and government policies, combined with a resourceful pool of determined citizens yield a system and way of life just a little different from the western world.  Cash-only rental, real estate sales and restaurant transactions.   Bribery in business.  Dishonest and corrupt law enforcement officials.  A virtually zero credit economic system (homes, cars, and rents are all paid in cold hard USD cash).  And, fake money.

Now, friends who’ve visited Argentina in the past have groaned about being duped with fake money by taxi drivers.  Three months of living on and off in the country last year and not once did I come across fake bills.  But last week, as we hurried out of a cab to get to dinner, the cabbie slipped us a 50 peso fake and it was only after a few days that we’d realized we were scammed.  And though 50 pesos only translates to about 12 USD, I don’t like the feeling of being taken advantage of.  I was royally annoyed.

But you know what’s amazing?  Whereas I was annoyed about the situation, the Boy, as always, was cool, calm and collected.  He laughed it off and said that we’d just put the fake back into the system.  Simple.

Right. Of course.  Just put it right back into the system.  Why didn’t I think of that?

And the more time I spend here, the more amazed I am to see how nonchalantly the locals have found a way to cope with such backwardness.  The legal and illegal things have all found a way to weave themselves into the normal course of daily life here.

Last night during dinner, we talked about the “crisis of coins”.  The subway and bus systems here are relatively efficient ways of getting around, albeit not very efficiently managed.  Subway passes only work for subways and most buses only take cash (1 peso, to be exact).  This means that in a city of 9 million people, the majority of the population is ducking underground or hopping on a colectivo every single day, at least twice a day.  Imagine the demand for coins.  One peso coins, to be exact.  And imagine the opportunities if you’re the owner of a corner-street kiosk, selling small change items like candy, cigarettes and chewing gum.  There are crowds of people with two peso, five peso and 10 peso bills aching for change.  Perhaps that little pack of gum over there, instead of pricing it at 1 peso flat, you can price it at 1.25 or 1.50.  Wouldn’t you much rather change a 5 peso bill and earn a few cents more on the transaction?

Supposedly, the demand for coins once created a black market system where people would ask to change a 10 peso bill and be forced to accept 9 pesos in return, the kiosk owner pocketing 1 peso in ‘commission’ for the service.  Clever, no? =)

Coming from clean, boring Canada, the Wild Wild West ways of doing things here fascinate me.  The economic systems that evolve in places where governments are still struggling to rightfully fulfill their duties to the people are incredibly interesting.  It feels like every day yields a new surprise, a different perspective in ways of doing things.

This is what deep travel is all about: the process of peeking around the folds and understanding the quiet ways people cope with their laws and limitations, with all things good and bad about daily life in a big city.  This is a whole new education.

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On passion

April 14, 2010

If you want to build a ship, don’t drum up the people to gather wood, divide the work, and give orders.  Instead, teach them to yearn for the vast and endless sea.
- Antoine De Saint-Exupery, The Little Prince

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Seth Godin often talks about the importance and significance of tribes.  Macheads are a tribe.  Twitter users are a tribe.  Boca Junior fans are a tribe.  Entrepreneurs are a tribe.  Surrounding yourself with people in a tribe that you believe in or long to belong to is important.  If you want to be a musician, surround yourself with people who long for nothing more than to play music.  If you want to be a writer, drown yourself in literature that inspires you, surround yourself with good mentors, practice your craft.  If you want to be an inventor, seek crazy motivated people who want to make things that matter.  If you want to create a charity to help needy women, give of yourself to the women in your community, see what a difference your effort makes and envision a grander plan.

We are what we think and who we surround ourselves with.  We are the sum of our efforts, thoughts, desires.  And if you’re sitting at your desk doing work that someone else has asked you to do but you don’t truly believe in, the nagging feeling that you’re wasting away hours of your precious life contributing to someone else’s passion instead of yours will soon become a pounding voice in your head that won’t be ignored.  Sooner or later, the truth of your heart’s desires will whisper ever so clearly, asking for the space and time and wings to take flight.  Are you going to listen?

Sometimes, passion is scary.  Sometimes it is our strength, not our weakness, that most scares us.  Why?  Because we fear most what we want most.  Isn’t your greatest desire worth taking a gamble on?

What is my vast and endless sea?

It is the feeling that I am tapping my creative energies everyday, in all I do.

It is the desire to touch others, to help them succeed, to make a difference in the life of one girl, one woman, one person.  And then again.

It is the desire to live in the zone of my existence, with a feeling of constant purpose, goodness and love.

It is writing and finding the truth in writing.  It’s sharing wisdom, it’s sharing inspiration, it’s using the power of words to share a message worth spreading.

It is the desire to build something with likeminded people, with a common purpose, a shared vision.  It is decision making on the fly, it is agility, it is innovation, it is change.  It is working in small teams and doing great, fun things.

It is the desire to find wisdom, courage and grace in every moment.  It’s lending a hand, it’s sharing insight, it’s learning from the now.  It’s giving without the desire to receive.  It’s openness and closeness at once.

It is living with arms wide open.

This is my vast and endless sea.

What is yours?

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Being your own boss

April 13, 2010

In addition to the Spanish classes, cooking practice and blog writing, I’ve also been busy experimenting with online commerce and working on a start-up with a few friends.  And wow, it has been a lot of work (both the e-business and the start-up).

As a former corporate employee, I had no concept of what it’s like to be your own boss.  It is much harder than I expected.  You need to be extremely self motivated.  The peer reviews, evaluations, and performance appraisals were all a bit of a pain as an employee but from the outside looking in, I understand more clearly now that they served as very powerful motivational tools for individual performance.  Human beings need structure.  We need roadmaps, goals and guidelines.  We need systems of support and praise.  And even though many self-help books profile entrepreneurs as individuals who thrive on ambiguity, I strongly believe that the most successful entrepreneurs are those who create their own systems of structure.

Being your own boss literally means just that: being a boss to yourself.  This means getting up at a reasonable hour, earning your day’s keep (albeit nonexistent, small or potential) and answering to goals and targets that you’ve thought through and established for the foreseeable future.  It is so not about coffee dates in the mid-afternoon, getting your nails done sometime after that and then doing a few hour’s work here and there.  It is so much harder than that.

This kind of self discipline is tough work.  I’m only starting to get a feel for how to best manage myself.  I have to be my own mentor, advisor, boss, peer, employee.  I have to learn how to ensure that I’m performing at my best.  The most successful managers I’ve had (in my short career) are those who’ve not only pushed hard for successful individual performance, but who’ve also recognized my unique skills and passions and taken advantage of them.  Now it’s up to me to sift through and figure out what I’m best at, how I best work and how to garner the greatest output for my efforts.  This is a mind-bending exercise that takes time, energy and so much patience.

And as so often happens in the minds of writers, marketers, strategists, students or anyone with a deadline, my mind is an expert at finding many paths to distraction.  There are some days when I’ll motor through a task like a machine and other days when it feels like my productive output totaled only an hour’s worth of work (and oh the frustration that days like these bring).  It has all been a process of learning to learn, of learning to work, and learning how best to do both.

The process is long and sloooooow.  Learning about yourself and learning how to be your best self doesn’t happen overnight.  It takes concerted effort, deliberate time and a whole lot of forgiveness.  But here are the few things I’ve learned in the last year of being my own boat’s captain.

Be mindful of your fears
Our fears are a reflection of the things most important to us.  Instead of running from a fear, instead ask why you might be feeling the way you do.  Running away from things most important to us only because we fear facing them is counterproductive and keep us from growing.

Set daily routines

Wake at a decent hour each day.  Allot times for study, work, creative time.  Get on a gym schedule if possible.  Create a routine so that your mind and body know that it’s time to get down to business.


Be mindful of your most productive hours

Part of being your own boss is getting to know your own strengths and weaknesses.  It will help a huge deal if you recognize early how and where you’re most productive.  Do you work best in the mornings?  If so, rise early.  Do you work best with natural light, at a desk, sitting on the couch, in a coffee shop?  Do you need music, silence, ambient noise?  Are you most creative with pen & paper in hand or at your keyboard?  Recognizing your personal quirks can do wonders for your productivity.

Create a personal Board of Directors

Great companies enlist the guidance of a board of directors.  Create a Board of your own.  Garner the support and feedback of trusted friends, family members, old professors, mentors and maybe even relatives/cousins younger than you.  You should be comfortable enough with each member of your board to go to them for personal, professional or business advice.


Learn how to make decisions in ambiguous situations

Sometimes, the more choice we have, the less satisfied we are with whatever path we choose.  Oh, the paradox of choice.  Decision making becomes much easier when you start to look at your choices and your priorities in a silo.  Quit comparing your choices with those of others and start identifying priorities that are most significant to you personally.  Here is a great guide on how to do this.

Forgive yourself

It has taken me a long time to learn that I don’t have to be so perfect all the time.  As a recovering overachiever, I’ve learned to give myself time to discover the things most important to me.  When I traveled around the world last year, I regularly felt guilty for having left a stable job, for cutting ties to all things permanent in my life, for enjoying so much free time during the worst economic recession since the Depression.  I’ve realized that I needed the total distance and change to be able to tap the potential of what lies ahead.

Trust the wisdom of the moment

Surrendering to the moment and trusting in its wisdom is not an easy task.  We’re mostly control freaks, needing to know why, when, how we’ll get to the next big thing.  Sometimes big things will be inspired by the small things.  A chance meeting with a friend of a friend.  A light bulb idea at a coffee shop.  A casual discussion in an elevator.  These moments have the power to reap amazing results if you let them.  Surrender and believe.

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Twitter. Is. The. Best.

I remember reading articles when it first came out, about how pointless it is.  140 characters, posted in real-time.  Why?  What for?  How does that change anything?  Critics said it was a fad and people are still waiting to see how Twitter is going to make money.  I say to them, “Who cares?!”.  Sometimes, the economics of something isn’t always so clear in the beginning and that’s OK.

It’s poetry for geeks!  It’s real-time, raw, mind share.  A giant nucleus of a billion thoughts and voices, all speaking at once about nothing and everything that matters.  It’s fresher than news, blogs, TV!  It’s free from bureaucracy, censorship, subscriptions.  It gives power to all the little and big guys and enables conversation that would never have been possible before on any other platform.  It’s my favourite.

A few nights ago, I decided to stay in on a Saturday night that was supposed to be jam packed with social events.  I was tired, sluggish and couldn’t find the motivation to drive into the city.  The Manny Pacquiao fight was on HBO but I hadn’t made plans to watch it live from home.  I wanted an update – who was winning and in what round.  I searched Google News, blogs, Yahoo, Bing for anything, anything that would give me some indication of how he was doing.  Nada!  Not blogs, nor “live” news, nor sports websites could give me a smidgen of information.

So, I searched on Twitter.

Fourth round, Manny doing great.  And oh, here’s a link to a live stream.  Go watch it. For free.  And oh, here are the celebrations happening in the Philippines.  And here is a blow by blow account from a fan in the stadium.

Wow.  USEFUL.  Talk about value-added.  Talk about real-time useful content!  So much better than TSN or News or any other source that touts “live, exclusive, updates” and “real time” whatevers.  So many people and organizations over promise and under deliver.  How about not promising anything at all and just letting people contribute good, useful information, without making them jump hoops to do it.

I <3 Twitter.  I know Deepak Chopra’s thoughts of the day.  I can track Paolo Coelho as he writes his new book.  Brooke Burke tweets her workout schedule and my uncle in Calgary is just about to get his oil changed.  Personal.  Real. Unedited.  Is there anything on the web more genuine?!

And oh, I really really love the little bird logo.  Tweet, tweet!

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